Patient Feedback at Titusville Area Hospital
We want our patients to be active in their healthcare management. Through
Titusville Area Hospital’s patient relations, you have an easy way
to express thoughts or concerns about your treatment. Patients have access
to a patient representative whose primary job is to hear out feedback
and express patient concerns to the appropriate hospital staff.
As you are discharged from the hospital, you may be given a brief questionnaire.
This is a convenient opportunity to relay any thoughts about how your
care was facilitated and guide the growth of our hospital. We always strive
to provide the highest quality healthcare to the people of our community.
Working with a Patient Representative
The patient representative is your healthcare advocate. Their job is to
ensure your treatment is meeting your expectations. Patients sometimes
feel intimidated informing their doctor of certain concerns they have,
and feel more comfortable working with these staff members. If the patient
is dissatisfied with their treatment, the complaint may be relayed to
the grievance committee, who thoroughly investigate the matter.
Your patient representative can help facilitate:
- Notary public services
- Searching for missing items through the lost and found department
- Reviewing patient surveys
- Organizing living wills and powers of attorney
Your Input Matters
Healthcare improves through patient feedback. Any thoughts on what was
done well or what could be improved are greatly appreciated. Should you
feel that your concerns were not listened to, that is something we want
to know about immediately. If, for any reason, your concerns cannot be
addressed by either patient relations or the grievance department, reach
out to the Pennsylvania Department of Health at (800) 254-5164.